Shipments and returns
Terms of Sale
VMCS Portugal recommends reading our Terms of Sale to ensure the best customer experience when using this website. If you have any questions or need clarification on any of the following points, please contact VMCS using the methods provided on the Contact page of this website.
- These terms of sale may be changed without prior notice, so it is the customer's responsibility to review them before making any purchase.
- By making a purchase on this website, you agree to these terms of sale, refund and return policy, privacy policy, and cookie policy.
- The product images shown on our website may differ from the final delivered product.
- All prices are listed in euros and include the applicable VAT, in accordance with the legislation of the Portuguese Republic.
- If using currency converters, VMCS is not responsible for any conversion errors that may occur.
-The prices shown on the website are for informational purposes only and do not constitute a contractual offer. These prices are confirmed at the time the order is processed. If the actual price of a product is different from the advertised price, VMCS will inform the customer via email and wait for their decision to accept the new price or cancel the order. This decision period lasts for 5 (five) days from the date the order confirmation email is sent.
- All product descriptions should be confirmed with VMCS, as updates or potential errors may have occurred. VMCS reserves the right to change product descriptions at any time and without prior notice.
- If the packaging is damaged during transportation and the integrity of the products is affected, please contact VMCS immediately.
- Shipping costs depend on the weight of the order and the delivery destination. This cost is added to the value of the products.
- When a purchase is made on this website, an email with all the details will be sent to the customer. If this does not happen, please contact VMCS.
- Orders will only be processed after payment is received.
- Orders can be cancelled upon the customer’s express request, provided the order has not yet been shipped. We recommend that customers contact VMCS as soon as possible to find the most suitable solution.
- Once the order is shipped, the customer will receive the necessary tracking information from the carrier used.
- Any customs seizure or applicable customs duties are the sole responsibility of the customer. In the event of a return, VMCS will refund only the value of the products after they are received and verified.
- Delivery times may vary, with the production and delivery process expected to take between 2 to 4 weeks.
- Throughout the entire order process, VMCS keeps the customer informed. Before shipping, we send a photo of the purchased item to ensure the customer's complete satisfaction.
- For personalized products, cancellations are not accepted and no refunds will be issued, as production begins based on the customer's custom specifications.
- VMCS reserves the right to refuse sales to customers who have previously disputed VMCS services and who do not share the values and vision represented by our brand.
Shipping Policies
VMCS aims to provide the best possible service to its customers and avoid any inconveniences related to shipping. Please review our shipping policy below:
• If the packaging is damaged during transport and the integrity of the products is compromised, please contact VMCS immediately.
• Shipping costs depend on the weight of the order and the delivery destination. This amount is added to the total value of the products.
• Once the order has been shipped, the customer will receive the necessary tracking information for the selected courier service.
• Any customs seizures and the payment of customs duties, if applicable, are the sole responsibility of the customer. In the event of a return, VMCS will issue a refund for the product value only, after receiving and inspecting the items.
• Delivery times may vary. The production and delivery process is expected to take between 2 to 4 weeks.
• Throughout the entire order process, VMCS keeps the customer fully informed. Before shipping, we send a photo of the purchased item to ensure the customer’s complete satisfaction.
The shipping method used by VMCS ensures the shortest possible delivery time while maintaining an affordable price point. We work with trusted courier services such as UPS, FedEx, or DHL, selecting the most suitable option based on the destination and delivery requirements. If you require express shipping or have any specific requests, please do not hesitate to contact VMCS.
We strive to keep you informed throughout the entire shipping process. If you have any questions or concerns regarding your order, please do not hesitate to contact our customer service team.
For further questions or assistance, please refer to our Contact Us page.
Return and Refund Terms
Any type of return will only be considered valid once agreed upon with VMCS Portugal. All returns made without the consent of VMCS Portugal will be considered null and void.
When making a remote purchase, the applicable legislation grants the consumer a period of 14 days after receiving the product during which the item(s) may be returned without the need to provide any justification.
VMCS adheres to the guidelines of ARTICLE 17 OF DECREE-LAW NO. 24/2014, from the Portuguese Republic Gazette, which is currently in effect, for its return and refund policies.
The following conditions are mandatory for such returns:
- The product must be intact and show no signs of use
- Packaging must be undamaged and not tampered with
- The item(s) must be returned in their original packaging, with any applicable warranty seals intact
- The return must be requested within 14 (fourteen) consecutive days from the date of purchase acceptance
If any of these conditions are not met, the return will not be accepted.
Refund
We will notify you once we have received and inspected your return and inform you whether the return has been approved. If approved, the refund will be processed to the original payment method or another method agreed upon with the customer, within 14 (fourteen) business days. Please note that occasional delays may occur with banking institutions. In such cases, please contact us using the information provided on the Contact page of this website.
Additionally, to avoid damage to the item(s) during return shipping, we strongly recommend that you send the item(s) back using the same method and preferably the same shipping company used for delivery. If the returned goods are damaged and rendered unusable due to negligent shipping practices, the customer will not be refunded. The item(s) will either be returned to the customer in the condition received or the customer will be responsible for repair costs.
NON-RETURNABLE PRODUCTS
The right of return does not apply to custom-made or personalized items.
Transport Damages, Issues, and Exchanges
After the goods are delivered by the carrier to the address provided by the customer during the purchase process, it is the customer’s responsibility to inspect the packaging and the products inside. If any damage or anomaly is detected due to transportation or another issue, the customer must inform VMCS within 24 (twenty-four) hours via the email provided in the Contact section of the website.
If no complaint is made within the stipulated 24-hour period after delivery, VMCS will assume the order was received in proper condition, and no claims regarding damage will be accepted.
If an error occurred in the shipment and you received the wrong item(s), or if a manufacturing defect is confirmed, the items will be repaired or replaced. Should this occur, please inform VMCS via the email provided in the Contact section of the website.
Refund Process
To exercise the right of refund, the customer must notify their decision to cancel the contract through a clear and unambiguous declaration. You may contact VMCS through any method listed in the Contact section of this website.
WARRANTY
VMCS reserves the right to void the warranty if signs of misuse or improper handling of the products are detected.
If a manufacturing defect is confirmed, VMCS will either repair the item or replace it with a new one.
VMCS Adjustment and After-Sales Services Policy
VMCS is proud to offer premium products, handcrafted in Portugal to the highest quality standards. However, we understand that, at times, customers may wish to request alterations, adjustments, or maintenance to purchased items.
1. Adjustment or Alteration Requests
Any alterations requested by the customer after delivery, including size adjustments, part replacements, colour changes, or additional customisation, will always be considered extra services and may incur additional costs.
Customers must provide a clear description of the desired alteration before sending the product to VMCS, so it can be technically assessed and quoted.
2. Transportation Costs
All shipping costs for sending and returning the product are the customer’s responsibility, both for sending it to VMCS and for receiving it back after the adjustment or maintenance.
VMCS is not responsible for loss or damage occurring during transport. We strongly recommend using a secure shipping method with insurance coverage.
3. Execution Timeframe
The timeframe for adjustments or maintenance will be communicated after product evaluation and will depend on the complexity of the work and material availability.
During periods of high demand, timeframes may be longer.
4. Product Condition
Products must be sent clean and in good hygienic condition. VMCS reserves the right to refuse maintenance services on items that are dirty or damaged due to misuse.
Damage caused by incorrect use, lack of maintenance, or exposure to unsuitable conditions (excessive humidity, extreme heat, contact with chemicals, etc.) is not covered by warranty.
5. Warranty
Alterations requested by the customer that fall outside the original warranty scope do not extend or renew the warranty period.
Repairs for manufacturing defects, when duly acknowledged by VMCS and within the legal warranty period, will not incur transportation costs for the customer, provided this is agreed upon in advance.
6. Customised Products
Made-to-measure or customised products that require adjustments at the customer’s request, and not due to manufacturing defects, will be subject to labour and material costs as quoted.